Hotel Residence Martha-官方预订

Hotel Residence Martha

Hotel Residence Martha为忙碌一天的旅客提供一个放松身心的好地方。 Hotel Residence Martha是您遍览拉纳美景与亲近大自然之声的理想选择。酒店位置方便，距离Lana-Burgstall只有3km，博尔扎诺机场只有24km。通过Mercatino di Natale Polvere di Stelle a Lana，Seilbahn Vigiljoch - Talstation和Park Kapuzinergarten，您可以轻松地从这家酒店看见拉纳的景点。结束一整天的观光行程，客人可在舒适的酒店休息。拉纳酒店在网站上提供停车场。

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住客评论

Guest：First of all the good part: 1. The apartment and all facilities were very clean. 2. The yard and pool is beautiful and really inviting to spend some relax time there. 3. The surroundings are amazing - with all the apple fields - beautiful. 4. They provided enough towels and exchanged them during the 5 night stay once - ideal, in my opinion. 5. The owners seemed polite and nice... BUT Now, unfortunately the negative part of my experience - and I'm rating them as negative, because I have worked as a complaint manager in a hotel and in other seasonal jobs, so I know how good customer care looks like: 1. The owners seemed polite, but distanced and not caring at all. Also, it was hard to get a hold of them. They were almost never around. And we were not the only one looking for them - I got confused twice for the owner, because I was working on my laptop. The owners (they seemed to be a couple) didn't ask once, if everything was ok for us, if we needed anything (something very common and normal for someone working in tourism). When we wanted to pay, we had to give it almost 5 tries to contact them and find them. First time around 18:00 the day before we left, then later, around 21:00 and the next day in the morning, again a couple of times. 2. There was no option to get a third key card for the apartment. And there was no creative solution available also, like an uncoded key card for the light and energy option. He just stood there, looking at me, saying that they don't have a coding machine (which I understand), and waiting for me to leave. There was not even an "I'm sorry". 3. Once, my Dad was looking for a beer glass, there was none at the apartment. In this occasion he crossed paths with the owner, who was sitting at the porch and he asked her for one beer glass or at least a bigger one. She said, if there is none in the room, then there is none. She couldn't have gotten up and got one for him from their own apartment, or from another one? This is not how customer service works. 4. There was nowhere stated, that they didn't have the Südtirol Tourist card, and they also didn't mention it to us, in the check-in. Also, didn't they tell us, where we could get one. This card gives you discounts for different sights, museums, etc. 5. My parents did the booking and they were told that the apartment would have 2 bedrooms. It had one bedroom and one kid's room with a bunkbed. We didn't complain, because I said I would put the mattress down and sleep on the floor. My nephew is not used to bunkbeds, so he couldn't sleep on top and for me, sleeping on top of my nephew made me feel uncomfortable. It is not ok, to confirm to 2 bedrooms and only have 1 in the apartment without telling in advance! And yes, the other apartments seem to have real bedrooms, you can check on all apartments on the website. Just my parents were not told, which apartment would be ours. 6. There is no WIFI. In 2023. Well, they have one, but we were told not to use it, because they

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Hotel Residence Martha

酒店地址： Angerweg 16, 拉纳, 特伦蒂诺-上阿迪杰大区, 意大利
客房预订：+8620-86009099
（忙线或无人接听时，请在线预订！）
咨询电话：+39-3337251766（娱乐、餐饮、交通、发票、失物等）
Hotel Residence Martha网站：https://www.seeyouhotel.com/4332113

Hotel Residence Martha

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