Guest user:I booked the room for 3 adults and 1 infant. But we just only got 2 sets of toiletries and slippers. I think the staff forgot so I just ask for 1 more set. But second night we still have 2 sets of everything again.
But the receptionist Ryan is really nice. He let us do the early check-in. It's really helpful as we were just landing around 6:30am. Much appreciated.
Guest user:Love the hotel. Excellent facilities. The breakfast buffet was great with lots to try.
Guest user:W Sydney is a newly established hotel offering a range of excellent amenities. The rooftop outdoor pool is particularly noteworthy, providing guests with an amazing experience. However, the hotel's location between two highways can detract from the overall experience, particularly for those sensitive to noise pollution. The rooms, albeit well-equipped with various amenities, are on the smaller side, which can make them feel cramped and limit mobility within the space. Additionally, the control of lighting in the rooms can be cumbersome. Another aspect to consider is the absence of a proper hotel lobby, which is a standard feature in many luxurious five-star hotels. This lack of a dedicated lobby may not meet the expectations commonly associated with a five-star hotel experience, especially in Australia where the standards for luxury accommodations are typically lower.
Guest user:Service was impeccable. Facilities is very new. However, few things are a bit weird. Taps open to different directions, room is a bit weird fashion and room aircon doesn’t seem have humidity control/fresh air intake, so me and my family good sick with the air been so dry. Also,waking up middle of that night to drink water, etc… it’s a shame, because if wasn’t for that my experience would be impeccable.
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