巴塞羅卡爾米納酒店-住客評論

Guest（Family） 2026-01-01
Very clean and nice resort. But not if you’re looking to party it’s definitely more calming environment…staff will treat you according to what you pay for. The more you pay the better their customer service is. Check the dates before confirming it changes it to the next day automatically! The resort reemburst you but ******* sure will not.
酒店回復：
Dear Guest,Thank you for taking the time to share your review.While we are sincerely sorry that some aspects of your stay did not meet your expectations, we appreciate your understanding regarding the reimbursement matter. Our team is dedicated to providing consistent, high-quality service to all guests, and we regret any impression of discrepancy based on accommodation choices.We are delighted that you found our resort very clean and enjoyed the serene atmosphere. Your positive remarks about our amenities and facilities are truly valued, as we strive to create a relaxing environment for every guest. The design inspired by Mayan temples and our tropical gardens aim to offer a memorable escape, and we are glad they contributed to your experience.We hope that we have the pleasure of welcoming you back in the future. Kind regards,Yanecsi Ochoa, GM Assistant
Guest（Family） 2026-01-01
The staff was excellent. Everyone was respectful, courteous, ready and available to help you. The hotel grounds and the swimmimg pools were kept clean. The room was surprisingly large which included the restroom, livingroom, a very compfy bed with 4 soft pillows, and 2 televisions. We would definitely return on our next vacation.
酒店回復：
Dear Guest,Thank you for such a positive review.We are delighted to hear your kind words about our team’s attentive service and our well-maintained facilities. It brings us joy to know our spacious suites, comfortable bedding and thoughtful amenities contributed to your relaxing stay. Your recognition motivates us to continue crafting memorable experiences.We look forward to welcoming you back for another exceptional getaway amidst our tropical gardens and serene beachfront.We look forward to seeing you again soon, Kind regards,Yanecsi Ochoa, GM Assistant
Guest（Couple） 2026-01-01
good service but got locked out in the balcony. Door lock not working. Got help from a person on the other room who called for help, but the handyman offered no help just open the door for us . Did not fix it or gave us solutions so that it did not happen again. We decide to use an object to keep the door from closing on us as we enjoyed been out in the balcony. But the rest was very good. Enjoy the smiles of the personal.
酒店回復：
Dear Guest,Thanks for your positive review.We are sorry to hear about the inconvenience during your stay. Please be assured that our team is available around the clock to assist with any technical issues that may arise.It brings us joy to know you appreciated our attentive service and the efforts of our staff. Your kind words about the cleanliness and comfort of your accommodations will be shared with the team. We are also delighted that you found our amenities to your satisfaction and enjoyed the serene moments on your balcony.We hope that we have the pleasure of welcoming you back in the future. Kind regards,Yanecsi Ochoa, GM Assistant
Guest（Couple） 2026-01-01
The hand sink was clogged, the concierge at the resort wasn't very helpful, I tried to make a reservation for Dinner however no availability. I was really looking forward for a nice dinner in one of your 3 restaurants
酒店回復：
Dear Guest,Thank you for sharing your experience at our hotel.We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is committed to addressing maintenance concerns promptly and ensuring all in-room amenities function properly.Regarding dining reservations, we regret the inconvenience encountered and are reviewing our processes to balance availability for all guests. Your comments about the concierge service have been shared with the team to reinforce our commitment to attentive assistance.We look forward to welcoming you again. Best wishes,Yanecsi Ochoa, GM Assistant
Guest（Family） 2025-12-01
Great ocean view. Great restaurants and very nice staff. Nice poolside service. Club premium was excellent. More like a compound where it’s a little hard to go explore the area and city, compared to PVR
酒店回復：
Dear Guest,It was a pleasure to receive this great review.We are sorry to hear that the location felt less convenient for exploring the surrounding area compared to your previous experiences.It is wonderful that you appreciated the ocean views and enjoyed our diverse dining options along with the attentive service from our team members. We are also delighted that our poolside offerings and Premium Level amenities contributed positively to your stay. Your recognition of the spotless facilities and excellent room conditions means a great deal to our staff.We hope that you will visit us again in the future. Kind regards,Yanecsi Ochoa, GM Assistant
Guest（Traveling with friends） 2025-12-01
This hotel did not honor the VIP status for *******. My room was supposed to be accommodated with a bottle of wine and welcoming gift and i did not receive anything from the hotel.. The receptionist at the front desk said VAP status only works for *******, and is not honored at the hotel. They would not upgrade my room to a VIP status.Angeles Montalvo at the check-in desk also made me sign my check. In documents, twice as she said, the signatures did not match. She insisted it had to match my driver's license exactly the way it was on there. She then also requested. I emailed her a copy of my paid receipt from ******* to provide proof I had paid for my hotel stay.. At the time of checkout, I spoke to a supervisor Tanya Vargas, and I explained to her, I was checking out early that morning because I was not satisfied with any of the treatment from the hotel
酒店回復：
Dear GuestThank you for taking the time to review your recent stay at our hotel.We sincerely apologize that your stay did not meet your expectations. While we always aim to fulfill our guests' preferences, we recognize we fell short in providing the premium experience we strive for.Our team works diligently to honor all booking benefits, and we regret any confusion regarding policy applications. Please know your feedback helps us improve our service standards.We also apologize for the procedural challenges encountered during check-in. Our goal is to ensure seamless arrivals, and we understand the importance of efficient processes.We look forward to welcoming you back. Best wishes,Yanecsi Ochoa, GM Assistant
Guest（Other） 2025-12-01
We had de room but was stinky to humid they changed as the room but still no really good and also they didn't reconoge the expidia gold member
酒店回復：
Dear Guest,Thank you for taking the time to share your experience.We sincerely apologize that your experience fell short of our usual standards. The comfort of our guests is our priority, and we regret any inconvenience caused by the issues with your room. Our team strives to address concerns promptly, and while we were able to accommodate a room change, we understand this did not fully resolve your experience. Please know we've shared your comments about amenities and recognition status with the relevant teams for review.We appreciate your flexibility during the room relocation process. Your willingness to work with our staff helps us maintain our commitment to guest satisfaction.We hope you will consider staying with us again in the future. Best regards,Yanecsi Ochoa, GM Assistant
Guest（Couple） 2025-12-01
Room was Clean and Nice, Good Ocean View, Cleaning staff was Awesome. Dining Room staff was Good, Pools and Hotel in general were very Beautiful. Food was Ok, but that's all, We were there for 2 weeks, and not one Barbeque, Only broiled meat, not Grilled, and lots of Fish, Salads were Good. If your looking for a resort to just hang out and relax in the pools, its a great place, but nowhere to go for a walk, The beach shown in the pictures, you can not get to. Not many things to see in the Area. Would not go back to Manzanillo,
酒店回復：
Dear Guest,We would like to thank you for sharing a review about your experience in our hotel.We are sincerely sorry that some aspects of your stay did not meet your expectations. Our culinary team strives to offer a diverse selection of grilled and international dishes, and we regret if the variety fell short during your visit. Regarding the beach access and local exploration, our location on the exclusive Santiago peninsula offers proximity to attractions like historic sites and tropical parks, and we are happy to assist guests in planning excursions.We are delighted you appreciated your well-appointed room, the dedication of our housekeeping team and the scenic views from your accommodation. It is wonderful to know the pools and common areas contributed to your relaxation. Your kind words about our staff’s hospitality will be shared with the team, as they take great pride in creating memorable experiences.It would be a pleasure to welcome you again.Kind regards,Yanecsi Ochoa, GM Assistant
Guest（Other） 2025-12-01
Clean room, just by the pool there were cockroaches and they went into a drink while we were in the pool.
酒店回復：
Dear Guest, Thanks very much for your review.We sincerely regret hearing about the inconvenience you experienced near our pool area. Our team conducts regular inspections and takes immediate action whenever such situations arise to maintain our high standards.We are delighted to know your room met your expectations in cleanliness and comfort. It is wonderful that your overall stay left you with a positive impression of our commitment to exceptional service.We hope to welcome you back in the future. All the best.Yanecsi Ochoa, GM Assistant
Guest（家庭旅游） 2025-12-01
El hotel está muy bonito, la comida muy rica, la gente por lo general es muy amable, con la única que tuvimos mala experiencia es con la concierge que reserva las cenas especiales, la que se encuentra de 3 a 5, no es nada amable y parece que te está haciendo un favor al atenderte. Los meseros son súper amables, tuvimos una estancia muy agradable.
酒店回復：
Apreciada Huésped, Muchas gracias por su valoración. Nos complace conocer su opinión después de alojarse con nosotros.Lamentamos profundamente que algún detalle durante su estancia no cumpliera con sus expectativas. Nuestro equipo está en constante capacitación para garantizar un servicio cálido y profesional en cada interacción.Nos alegra saber que disfrutó de nuestros espacios y la variedad culinaria que ofrecemos. La amabilidad de nuestro personal operativo, especialmente el equipo de meseros, refleja el compromiso que tenemos con cada huésped. Esperamos que el dise?o arquitectónico inspirado en la cultura maya y las comodidades de nuestras instalaciones hayan contribuido a momentos memorables durante su visita.Esperamos que vuelva muy pronto a visitarnos. Reciba un afectuoso saludo,Yanecsi Ochoa, GM Assistant

巴塞羅卡爾米納酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Family） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Other） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-12-01

Guest（家庭旅游） 2025-12-01

客戶評價由實住客人提供的真實點評