莫兰市中心酒店-住客评论

Guest（Other）2026-01-01
Everything went really well except check-in. The front desk personnel need some polish. There were girls trying to look and act cute and who didn't emit professionalism. By contrast, Amparo who ran the breakfast area was a total pro, the bartender (woman with med. length hair -- can't recall the name) was also very helpful and pleasant. We were at the hotel for an on-time check in and were given a small room on the other side of the elevator shaft, which was noisy and not the JR Suite we booked. We requested a new room and were met by the manager who was courteous and helpful on our second trip to the check in desk and gave us some coupons for meals. Also, I was responsible for 75 nights (25 people checked in for 3 nights -- some staying longer for the bad weather) this past week by people who stayed at the hotel and it seemed that the hotel was disinterested in helping me or accommodating me when I sent an email two months prior to let them know that I had that many people coming exclusively to the Moran for a workshop I gave at a nearby office space. Thought you might want to know. The room was very nice, very clean and the housekeeping staff super sweet. The shower looked worse for wear, but overall I loved the renovation and my guests were very happy with their stays and the location. Your group representatives should seem more engaged and welcoming when approached about a group coming to stay.
Guest（Other）2026-01-01
The room was gorgeous. The staff was extremely friendly, all the us from the Valet to the Front Desk. Location is amazing…everything within walking distance. Free parking if you prefer to self park. Will definitely be back.
Guest（Family）2026-01-01
I’m sooo upset tonight beyond angry, when we set up our reservation for New Year Eve/ New Year was with the intention to come a see fireworks and a celebration activity. I called to confirm that they would have something going on bc I was bring my special needs family paid extra to have the view almost 1k for NOTHING ACTIVITIES NOTHING FIREWORKS NOTHING NOTHING NADA…. If you want to do a celebration you have to pay an extra for end of the year celebration at the hotel we are a family of 6 there’s no way I can afford that. I already paid way more than what I should off. This year was a hard yr for us and I just wanted to go out and give my family some happiness for a harder year to come and this hotel has done us wrong I have failed to give my family anything. I’m so mad bc I called and confirmed, when I called the lady who answered the phone said there would be a celebration in the courtyard that is why we paid extra for the view. And when we arrived the gentleman said no there will be nothing going on , but you pay extra to go to hotel celebration. Please don’t come here where they twist the words to convince and is not worth money to be in your room frustrated with nothing to but watch tv bc there’s nothing open nor anything going on outside everyone is just playing soccer or walking around.
Guest（Family）2026-01-01
Loved the beautiful surrounding area, and such a nice area to immediately walk to right outside the hotel. The staff were incredibly kind and accommodating, and the rooms were nice and clean.
Guest（Other）2025-12-01
The hotel was beautiful - the room was excellent, my view was beautiful, the bed super comfy! only issue, the outlet in the bathroom did not work. I had to blowdry my hair by the bar. The valet was amazing. He had my car heater on me warming my car up when I came down. Loved this property! t
Guest（其他）2025-12-01
Great location and room but the elevators are horrible. Extremely slow and floor buttons dodnt work. LOTS of time waiting.
Guest（商务旅客）2025-12-01
Great hotel! As always for all ********** bookings I have ever tried; they dont acknowledge VIP status.
Guest（商务旅客）2025-12-01
Everything was perfect except the bed itself - it was a very used spring mattress that was lumpy and left us both the back aches - to the point that we checked out a day early
Guest（其他）2025-12-01
The room was very nice. The hotel remodel was attractive. I like using a key card to access the hotel floors. The $20.00 beverage/food allowance is appreciated. Room 1029...the hot water took forever, wasting tons of water in the shower and sink. Perhaps it needs to be checked out?
Guest（情侣）2025-12-01
Our stay was fine. I wish the lady who checked us in would have offered us our wine instead I had to go and ask for it. Another issue was, my husband had a mysterious charge on his card. We were told we had a $20 credit to use at the bar or restaurant. So, I am not sure where the mystery charge came from.

莫兰市中心酒店

客户评价 由实住客人提供的真实点评

Guest（Other）2026-01-01

Guest（Other）2026-01-01

Guest（Family）2026-01-01

Guest（Family）2026-01-01

Guest（Other）2025-12-01

Guest（其他）2025-12-01

Guest（商务旅客）2025-12-01

Guest（商务旅客）2025-12-01

Guest（其他）2025-12-01

Guest（情侣）2025-12-01

客户评价由实住客人提供的真实点评