Dear Colleen,感谢您抽出宝贵时间与我们分享您的住宿体验。我们非常重视您的回馈，并深知这次的入住未能达到您的期望，对此我们高度重视并已展开内部检讨。针对您提及的迎宾卡片错误、迎宾点心状况及快速退房的安排，我们将进一步强化内部流程，以确保未来能为宾客提供更加精准与细致的服务。此外，关于行政酒廊营业时间的沟通落差，我们也会检讨资讯传递的准确性，以避免类似情况再次发生。至于银联卡付款流程，我们理解交易顺畅对宾客来说至关重要，并将审视相关作业流程，以提升付款体验。您的宝贵意见对我们极具参考价值，我们真诚希望未来有机会能为您带来更优质的住宿体验。如有任何需要，请随时与我们联系。Thank you for taking the time to share your experience at InterContinental Taichung. We sincerely appreciate your feedback as it allows us to continuously refine our services.We acknowledge the concerns you raised regarding the welcome card, in-room amenities, and the quick checkout process. We will further strengthen our internal procedures to ensure greater precision and attentiveness in our services. Regarding the discrepancy in the executive lounge hours, we will review our communication to prevent such issues in the future. As for the UnionPay transaction process, we understand the importance of a smooth payment experience and will reassess our procedures accordingly.Your insights are highly valuable to us, and we genuinely hope to have the opportunity to provide you with an improved experience in the future. Please do not hesitate to reach out should you require any assistance.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 总经理
贵宾您好，感谢您选择入住台中勤美洲际酒店，并与我们分享您的住宿体验。我们很高兴得知您对酒店的空间、服务与地理位置感到满意。您的肯定是我们持续精进的动力。关于您提及的装修气味，我们已关注此情况，并可提供空气净化器以提升客房舒适度。我们亦将持续优化空气品质，确保每位宾客都能享受更加宜人的住宿环境。期待您的再次莅临，让我们为您带来更臻完善的住宿体验。如有任何需求，请随时与我们联系。Dear Valued Guest,Thank you for choosing InterContinental Taichung and for sharing your feedback. We are pleased to hear that you enjoyed our spacious accommodations, excellent service, and convenient location. Your kind words are truly encouraging to our team.Regarding the residual renovation scent, we have taken note of your concern and can provide an air purifier upon request to enhance your comfort. We remain committed to optimizing air quality and ensuring a pleasant stay for all our guests.We look forward to welcoming you again for an even more refined experience. Please feel free to contact us should you need any assistance.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 总经理
贵宾您好，感谢您与我们分享这次的入住体验，并对我们服务团队的用心表示肯定。我们很高兴得知饭店同仁在您抵达与返房时的贴心服务让您感到满意，这是我们始终致力于提供的细致款待。您的鼓励将激励我们持续为每位宾客提供更贴心的服务。同时，我们也非常重视您对房间设计、备品品质、动线规划及地理位置的宝贵意见。我们已将您的反馈转达至相关部门，特别是关于房间内设施的动线与备品检查，我们会进一步检讨与优化，确保每位宾客都能拥有更舒适的入住体验。至于交通问题，我们将加强与宾客的行前沟通，提供更详细的抵达指引，协助降低因周末封路带来的不便。我们理解您的期望，并将以此作为提升服务与设施的动力。期待未来仍能有机会为您带来更理想的住宿体验。如有任何需求，请随时与我们联系。Dear Valued Guest,Thank you for sharing your detailed feedback with us. We are delighted to hear that our team provided attentive service, assisting you with your luggage upon arrival and ensuring your comfort during your stay. Your kind words are truly appreciated and will continue to inspire us to deliver warm and thoughtful hospitality.At the same time, we take your comments on room layout, amenities, and accessibility seriously. Your feedback has been shared with our respective teams, and we will carefully review aspects such as room functionality, housekeeping quality control, and guest communication to enhance future stays. Regarding transportation challenges due to weekend road closures, we will work on improving pre-arrival information to help guests navigate their way to the hotel more seamlessly.We understand your expectations and will use your insights as motivation to refine our services and offerings. We sincerely hope to have the opportunity to welcome you back in the future for an improved experience. Should you require any assistance, please feel free to reach out to us.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 总经理
Dear JM__BR,感谢您对台中勤美洲际酒店的肯定，很高兴得知您对我们的整洁环境与服务感到满意。我们致力于提供舒适且放松的住宿体验，确保每位贵宾都能享受细致周到的款待。期待您的再次莅临，让我们为您打造更多美好的回忆。如有任何需求，请随时与我们联系。Thank you for your kind words about InterContinental Taichung. We are delighted to hear that you appreciated our clean and relaxing environment, as well as the excellent service provided by our team. Ensuring a comfortable and refreshing stay for our guests is always our priority.We look forward to welcoming you back for another wonderful experience. Please feel free to reach out if there is anything we can assist you with.Best regards,Eric Swanson, PhD | 埃里克·斯旺森General Manager | 总经理
