客户评价
由实住客人提供的真实点评
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We have been going to Solage since 2010. Back then it was the nicest property in Calistoga. The problem is that that management has upgraded since 2010, or so it feels like.
Pros are the following:
1. Property is still manicured well with staff on site ensuring both cleanliness and aesthetic.
2. Spa is still pretty nice.
3. Service was solid, overall..not the best but still in the top 10-15% of hotels.
Cons:
1. Property has not been remodeled in some time and it shows. While it’s well maintained, the technology is nonexistent and quite frankly outdated;
2. Solbar does not deserve a Michelin recommendation or star. It was so disappointing. For starters the bacon was clearly thrown in the deep fryer, not cooked on the griddled. The smashed potatoes they are known for weren’t crispy and it appeared as though the oil wasn’t changed for many days. The fruit bowl was clunky. If I’m paying $16.00 for a fruit bowl, you should take the time and peel the fruit, present it nicely and make it beautiful. It was not that, just thrown together with little to no care. Dining room was load with kids. This is supposed to be a relaxing retreat not kids running around like Disneyland. If I wanted that experience I would go to the OC. Needless to say I did not enjoy paying $150 for breakfast and have such an awful experience.
3. A few more comments on the room and being outdated and old. The property is pretty dingy. The common areas are not well maintained.
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The staff were friendly and helpful, the restaurant served delicious food, and the room was very comfortable,
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Extremely pet friendly! Will definitely come back. And nice amenities in the room too. :-)
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Everything is great. Amenities less impressive than before (they removed the morning make your bouquet)
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What's better than staying in wine country and relaxing in the spa after tastings? Nothing! This place is great.
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Room was large and comfortable but the small courtyard seemed old and unkempt. (Dirty water in the rectangular fountain could have been filled with colorful stones, instead it looked like putrid pond water) When it’s a spa resort I expected attention to detail.
The spa was beautiful yet crowded and although the facials were lovely it was $320 for an hour (including tip). The large pool in the family area is stunning and was heated to perfection. Solbar is delicious and service was excellent.
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I rarely leave negative reviews, but our recent stay was disappointing due to several issues that shouldn’t happen at any hotel.
First, during check-in, we were given a property map with the wrong room circled. When we called the front desk to clarify, we found out that even the room number written on our key envelope was incorrect. It was a frustrating start.
Once we got to the correct room, we noticed there was no complimentary water, which was unexpected given the room rate. Even worse, the bathroom floor had several used contact lenses—clearly not cleaned properly before our arrival.
At checkout, when asked for our room number, the front desk staff looked confused again. I asked for an email receipt and was told it would be sent shortly, but after waiting an hour and receiving nothing, I had to call back. Still, no receipt was emailed to me.
While the property itself might have potential, the lack of attention to detail and poor communication really impacted our experience. I hope management takes this feedback seriously and makes improvements, especially in housekeeping and guest service accuracy.
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Great property, not run like a 5 star
This was our 5th visit to Solage. Property is amazing however service quality has gone down a bit. Used to be a true 5 star resort now closer to 4. The pool are was dirty with catchup and food everywhere. Pool bar is rather odd. We are not in Mexico, so I don’t want to listen to only Mexican music for 5 days next to pool and only drink Tequila and Mezcal. Just strange fit for Napa and Auberge typical luxury. Car service was laughable as we were turned away with each request, too far, not available, could be a while…. At 9:35 we stopped in Solbar for desert and were turned away that they were already closing. Our room was very nice but next to kiddie pool so trying to enjoy patio was challenging and noisy. Spa, location and property is amazing but not run anymore like a 5 star. We stay at Auberge properties all the time but this one seems to be getting away from them.
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I’d would highly recommend this property to enjoy an amazing atmosphere and surrounding environment. Delightful dining. Loved the bathhouse……loved spending the night and connect with my wife in a very comfortable and romantic way. Thank you Ben
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索拉嘉 - 阿尔贝格度假村精选预订电话：+8620-86009099
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其他咨询：+1-866-9427442 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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索拉嘉 - 阿尔贝格度假村精选地址：
755 Silverado Trail N, 94515 卡利斯托加, 加利福尼亚州, 美国
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