圣马尔塔AC酒店-住客评论

Guest（Other） 2026-01-01
The shower was clogged up. We asked them to fix it. They said they would but they never did. It was gross to use the shower. The place was dated and you can hear everything from your neighbors. The people staying in the room next to us were so loud. But I suppose that’s just luck.
酒店回复：
Estimada Sra. Nancy,Muchas gracias por haber tomado el tiempo de calificarnos en el Guest Satisfaction Survey. Mealegra mucho que en general haya disfrutado su estadía en nuestro hotel. Veo que tenemosoportunidad de mejorar en algunos departamentos. Sus comentarios sean muy bienvenidos yaque la retroalimentación de nuestros huéspedes es lo que más nos ayuda para mejorar cada día.?Muchas gracias nuevamente y espero su respuesta, pero sobre todo le esperamos muy pronto devuelta para poder mejorar su percepción del hotel!Cordialmente,
Guest（Other） 2026-01-01
Whoever designed this hotel room clearly never stayed in it a single night, or perhaps never stayed in a hotel at all! Both the shower and the *toilet* are separated by a thin glass screen from the rest of the room - that doesn't provide proper privacy, and doesn't even close properly!! So water will flow out when you take a shower, and please try to sit on the toilet when someone else is in the room and share your feelings, I'll wait. Additionally - there's no way to use the sink's tap without having the entire area flooded with water, because the cheap faucet head they installed sprays everywhere. Moreover - if your hotel is located in a city where tap water is not safe to drink (like Santa Marta) - you HAVE to provide drinking water to guests. Bottled water was not provided after the first day, and that would be fine if there was a filtered tap to use in the common areas - but there isn't one! Want drinking water? you have to ask the staff at the bar to fill your bottles for you, and only during opening hours!! Ridiculous. The only reason this review is 2 stars and not 1 is the friendly service at the front desk, and the property's cleanliness. Avoid this hotel.
酒店回复：
Dear Mr. Assaraf,Thank you for choosing the AC Hotel Santa Marta for your recent stay and for providing yourhonest feedback in the Guest Satisfaction Survey.Providing the highest level of service is our number one priority and we apologize for not meetingyour expectations. As a teachable moment, we have shared your feedback with the hotel teams toensure that necessary guidelines are put in place to avoid this level of service in the future, aswhat you describe falls far short of our high standards.Thank you very much again and we hope to welcome you again in the future to change yourperception of our hotel and service.Cordially,
Guest（Couple） 2026-01-01
Nice hotel. Very clean, breakfast was great and the staff was accommodating. Only complaint I have is that is was very noisy at night due to the wind. It’s very windy in Santa Marta in December (not sure about other months) because the sliding door glass door to the balcony wouldn’t latch shut. Also, the staff wasn’t very helpful in assisting us with transportation from Santa Marta to Barranquilla. We flew into and out of Barranquilla. Other than that everything was fine.
酒店回复：
Dear Mr. Ryan,We deeply appreciate having shared your experience and opportunities for improvement with us regarding. Providing the highest level of service is our priority.Therefore, we regret the inconvenience that caused Rest assured that we will take all the necessary measures to prevent this type of situation fromhappening again, especially because our greatest interest is that you enjoy the services of ourhotel and that we can count on your visit to our property.I thank you in advance for all your understanding and we hope to see you again very soon in orderto improve your perception of the hotel.Best regards,
Guest（Traveling with friends） 2026-01-01
The property was really comfortable and clean but around the hotel was really disgusting because it was garbage out and bad odor.
酒店回复：
Dear Mrs. Yolanda,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We aresure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thankyou again and were looking forward to welcoming you again soon.Warm regards,
Guest（其他） 2026-01-01
Gran servicio, buenas instalaciones y cuartos y cerca de todo
酒店回复：
Dear Mr. Bernardo,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We aresure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thankyou again and were looking forward to welcoming you again soon.Warm regards,
Guest（Couple） 2025-12-01
Excellent service, very friendly and professional, good buffet food, no too expensive, safe, panoramic room view, clean, very well maintained, excellent location, close of Bahia, Lovers' Park, pier marina and more. I've been back several times and definitely I will continue to recommend it.
酒店回复：
Dear Mr. Argemiro,Thank you for choosing the AC Hotel Santa Marta for your recent travels to Santa Marta.Commitment to service and guest satisfaction is a main focus and we are delighted to hear youenjoyed your stay. The pride and dedication our hotel team takes in providing exceptionalcustomer service to our valued guests speaks strongly to our hotels core values and I will shareyour comments with the team.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey andwe look forward to serving you again soon!Sincerely,
Guest（Other） 2025-11-01
friendly staff, very nice room, nice amenities, overall nice hotel
酒店回复：
Estimada Sra. Wendy,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoyseguro de que todo el personal del hotel disfrutó de atender sus necesidades tanto como usteddisfrutó de su estadía. Gracias nuevamente y esperamos darle la bienvenida nuevamente pronto.Un cordial saludo,
Guest（Couple） 2025-11-01
air conditioning was perfect. Area was safe and conveniently located near the historic center and the marina.
Guest（其他） 2025-11-01
excelente comida, ubicacion y aseo
酒店回复：
Estimado Huésped,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoyseguro de que todo el personal del hotel disfrutó de atender sus necesidades tanto como usteddisfrutó de su estadía. Gracias nuevamente y esperamos darle la bienvenida nuevamente pronto.Un cordial saludo,
Guest（Traveling with friends） 2025-10-01
The only thing i didnt like was there was no hot water in the shower 2 of the 3 days i was there. For the prices there should be hot water, taking a cold shower is not my idea of good accommodation. Otherwise its a fantastic hotel staff and other amenities are first class
酒店回复：
Thank you very much for taking the time to rate us in the Guest Satisfaction Survey. We are very gladthat overall you enjoyed your stay at our hotel. However, I am concerned about your commentsabout. I will follow up with the team to improve this point and thus improve our services ingeneral.I hope to have your next visit when your travels take you back to Santa Marta to improve yourperception of the hotel. We will be waiting for you!Cordially,

圣马尔塔AC酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Traveling with friends） 2026-01-01

Guest（其他） 2026-01-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（其他） 2025-11-01

Guest（Traveling with friends） 2025-10-01

客户评价由实住客人提供的真实点评