托普诺奇度假村-住客评论

Guest（家庭旅游） 2026-03-01
Good location. Price (a holiday weekend) was a bit high for the condo which was clean but dated. We only used the hot tub and pool which was nice. Wish the ski shuttle was more frequent instead a small 11 person van that went to the mountain once an hour. Also, when asked about the parking at the mountain, I was told "it was a nightmare" but that wasn't then case even for a holiday weekend and Stowe offered free parking for cars with 4+ passengers. Would have been nice to know from the beginning.
酒店回复：
Hello Lisa,Thank you for sharing your feedback. We always do our best to give you the most accurate information based on historical experience on high volume weekends in town. We will review with our team any parking policies that have changed at the mountain to ensure we have the most up to date information to provide our customers. Thank you for joining us and we hope to host you again.Kind Regards,Jeremy FraizeAssistant General Manager
Guest（情侣） 2026-03-01
Shuttle to the mountain only runs every hour. Bathroom tubs don’t drain and the fire alarm went off every time we showered due to the steam. Pool and hot tub was crowded with kids. Housekeeping comes through at 5 PM right when you’re getting back to your room and want to relax after a day of skiing. Front desk seemed bothered whenever we had questions. Had a $30 cheese board with Pepperidge farm crackers.
酒店回复：
Hello Noelle, I'm sorry that we fell short on the experience being more aligned with expectations. Please feel free to reach out to me directly at the property should you wish to discuss the stay in greater detail. Thank you for taking the time to make your concerns known and I hope to have the opportunity to speak with you in the near future.Kind Regards,Jeremy FraizeAssistant General Manager
Guest（其他） 2026-03-01
I just want to say how unbelievably rude, off putting and un helpful the concierge is! I have never experienced such poor hospitality in all of my travels. Glaring at me as I approached her. So unwilling to offer any information besides a old marked up peice of paper with scratched out phone numbers. Not even a hello or welcome. As some who also works in hospitality I’ve never seen such a poor display in my career from any co workers either. If she hates her job so much she should quit instead on denying guests info in maximizing their experience in Stowe. You’re better off just googling because she is useless and beyond rude!
酒店回复：
Hello Bethany,My sincere apologies that the interactions with our concierge were so discouraging. This is not generally the feedback we receive in her work. Please feel free to reach out to me directly so I may better understand how this evolved. Our team takes great pride in ensuring our customers feel welcome and cared for during every stay. I'm sorry we missed the opportunity for you to have felt that way during the stay. Warm Regards,Jeremy FraizeAssistant General Manager
Guest（情侣） 2026-03-01
The public areas of the property are very nice, spacious, clean & modern. Pool & restaurants are great. Rooms in major need of renovations (which I believe are planned for the summer of 2026).
酒店回复：
Hello Diane, Thank you for providing your feedback on the recent stay with us. We are looking forward to our upcoming renovations and know that the value of the experience will be increased tenfold for our customers. Join us again soon!!Kind Regards,Jeremy FraizeAssistant General Manager
Guest（其他） 2026-03-01
The hotel shuttle was super easy to get to and from Stowe. Hotel is very nice but the rooms need updating. The warm cookies at the front desk are a nice touch after a day of skiing. The staff is very friendly.
酒店回复：
Hello Amanda,Sometimes it's the little things that make the big impact. We are happy to hear the stay had many rewards and look forward to seeing you again soon!Warm Regards,Jeremy FraizeAssistant General Manager
Guest（Couple） 2026-02-01
ThePerson in the room next door played their guitar until midnight. The next night I woke up to dogs fighting in the hallway. Plow equipment started working outside our window around 4:30 am. The food was bad!! And overpriced, especially for what you got. There are incredible dining options in Stowe. This is not one of them
酒店回复：
Hello Joseph,I'm sorry to hear of the challenges this stay. Please feel free to reach out to us directly should you wish to discuss them in more detail. We appreciate your candor and hope to have the opportunity to provide a more resoundingly positive experience during a future stay. Warm Regards,Jeremy FraizeAssistant General Manager
Guest（Other） 2026-02-01
Hotel has been on a slow decline for several years but now it's so noticeable. Terrible food options and poorly execution. Boring wine list. Low energy. Wear and tear not being tended to so it's looking shabby. Lack of hospitality skills.
酒店回复：
Hello Anine,I'm sorry we fell short of your expectations on this stay. If you would like to discuss in more detail, please feel free to reach out to us directly. We appreciate your candor and are looking forward to the impact our upcoming renovations will have on your future experiences at our property. Warm Regards,Jeremy Fraize Assistant General Manager
Guest（Other） 2026-02-01
Our stay was amazing!!! My children and I really enjoyed ourselves and would definitely return. The breakfast was amazing however I would not recommend the dinner at The Roost. Dante at the front desk was very friendly and super helpful! From the minute we checked in he made us feel so welcome.
酒店回复：
Hello Maria, thank you for sharing your feedback on the experience. We're pleased to hear the family had a wonderful stay and that Donte gave you such a warm welcome. We have so many employees that engage in genuine hospitality, not just because it's their job, rather they truly enjoy this industry and how their service elevates our customer experience. Donte is certainly one of them. We look forward to hosting you again soon!Kind Regards,Jeremy FraizeAssistant General Manager
Guest（Other） 2026-01-01
The room was spotless, although the bathroom had some minor maintenance issues. The staff was friendly and helpful.
酒店回复：
Hello Claire,Thank you very much for the feedback. Our housekeeping team does a wonderful job and we're glad to hear that the team navigated any issues in such a rewarding manner. We look forward to a future visit.Warm Regards,Jeremy FraizeAssistant General Manager
Guest（家庭旅游） 2026-01-01
O quarto estava com muito cheiro de nojo, eu que tenho alergia passei muito mal na conseguindo ir esquiar no dia seguinte.
酒店回复：
Hello Viviane, I'm sorry to hear that you had a poor experience with the room. I hope you were able to contact our front desk team to have housekeeping address the challenge. We will always endeavor to make certain you are comfortable and satisfied with your accommodations and promptly attend to any concerns you might have. Kind regards,Jeremy FraizeAssistant General Manager

托普诺奇度假村

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2026-03-01

Guest（情侣） 2026-03-01

Guest（其他） 2026-03-01

Guest（情侣） 2026-03-01

Guest（其他） 2026-03-01

Guest（Couple） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（家庭旅游） 2026-01-01

客户评价由实住客人提供的真实点评