Yang Terhormat Trip.com user,Terima kasih telah meluangkan waktu untuk menyampaikan pengalaman Anda selama menginap bersama di MOARZEN Surabaya. Kami menghargai apresiasi Anda terhadap hotel kami, namun kami juga menyampaikan permohonan maaf yang atas ketidaknyamanan yang terjadi, khususnya terkait masalah drainase kamar mandi serta penanganan keluhan yang belum sesuai dengan standar pelayanan kami.Kami sangat menyesal mengetahui bahwa kendala teknis tersebut berdampak hingga ke area kamar dan diikuti dengan proses penanganan yang dirasakan lambat, termasuk bantuan pemindahan kamar dan barang yang tidak optimal. Masukan Anda telah kami tindaklanjuti dan menjadi bahan evaluasi langsung bagi tim operasional serta pelayanan kami, agar kejadian serupa tidak terulang kembali di kemudian hari.Kami berharap dapat menyambut Anda kembali menginap di MORAZEN Surabaya.Salam hangat,TrioResident Manager
Dear Guest User,?Thank you for taking the time to share your feedback.?We sincerely apologize for the unpleasant experience you encountered during your stay. The issues you mentioned regarding the cleanliness of the bathroom, the unpleasant odor, and the room allocation near the elevator are certainly not in line with our usual standards, and we deeply regret that this affected your comfort.?Please be assured that your comments have been shared with our teams for immediate follow-up and corrective action to prevent a recurrence. We truly value your feedback as it helps us improve our service quality.?Our team has also attempted to contact you directly, but unfortunately, it seems that you are still busy.?We hope you will give us another opportunity to restore your confidence in us and provide you with a much more enjoyable experience on your next visit to MORAZEN Surabaya.?Warm regards,?TrioResident Manager
Dear Guest User,Thank you very much for sharing your wonderful review. We’re truly delighted to hear that your stay with us was the best among your visits to Surabaya. It’s great to know that you enjoyed our amenities, cleanliness, and the attentive service provided by our team.Your kind words for Bella will certainly be shared with her, she’ll be thrilled to know that her warm and thoughtful service made a memorable impression.We truly appreciate your recommendation and look forward to welcoming you back soon at MORAZEN Surabaya for another restful and enjoyable stay.Warm regards,Trio AkbarResident Manager
Dear Guest User,Thank you very much for taking the time to share your experience with us. We are delighted to know that you loved our hotel, appreciated the cleanliness, and found our environment to be kid-friendly. It is also wonderful to hear that you enjoyed our breakfast selection and had a pleasant time at the swimming pool.We truly appreciate your feedback regarding the lift availability and speed. We understand how this may have caused some inconvenience during your stay, and please be assured that we are reviewing this matter to explore possible improvements to enhance our guests comfort and convenience.We look forward to the pleasure of welcoming you back again soon at MORAZEN Surabaya.Warm regards,TrioResident Manager
Dear Anonymous User,Thank you very much for taking the time to share your kind review. We’re truly delighted to know that you had a pleasant stay and that our strategic location near the shopping mall added convenience to your visit.Your positive feedback is greatly appreciated, and it inspires our team to continue delivering exceptional service and comfort to all our guests.We look forward to welcoming you back to MORAZEN Surabaya for another memorable experience.Warm regards,Trio AkbarResident Manager
Dear Jianing Neo,Thank you very much for sharing your wonderful review of MORAZEN Surabaya. We are truly delighted to know that you found your experience with us "simply amazing" and enjoyed every aspect from the room decoration and amenities to our welcome service, strategic location, and breakfast spread.Your kind words mean a great deal to our entire team, as they reflect our commitment to providing memorable stays and warm, attentive service. Feedback like yours inspires us to continue maintaining our standards and striving for excellence in every detail.We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future for another amazing experience.Best RegardTrio Akbar Resident Manager
Dear Anonymous UserThank you very much for taking the time to share your thoughtful feedback to MORAZEN Surabaya. We are truly delighted to learn that your overall experience with us was a pleasant one, and that you found the amenities we provide to be satisfying and well-maintained.It is especially rewarding to hear that our breakfast selection met your expectations, offering a variety of choices to suit different preferences. We always strive to present both local and international options to ensure our guests enjoy a fulfilling start to their day.Knowing that you see value in our hotel, whether for business purposes or family travels, is truly encouraging for our team. We take great pride in creating a comfortable, convenient, and welcoming environment for all types of guests.Your kind words inspire us to continue delivering memorable hospitality with genuine care and attention to detail. We sincerely look forward to welcoming you back again in the near future to MORAZEN Surabaya for another enjoyable stay.Best RegardTrio Akbar Resident Manager
Dear NDJ,Thank you very much for taking the time to share your kind review. We are truly honored to receive your compliments and delighted to know that your stay at MORAZEN Surabaya was a pleasant one.It brings us great joy to learn that you enjoyed the variety of our breakfast offerings and appreciated the peaceful, modern, and cozy ambiance of our hotel. Creating a comfortable and memorable experience for our guests is always our top priority.We sincerely look forward to the opportunity of welcoming you back at MORAZEN Surabaya.Warmest regards,Trio AkbarResident Manager
Dear Guest User,Thank you very much for choosing to stay at MORAZEN Surabaya and for taking the time to share your wonderful experience with us.We’re delighted to hear that you were satisfied with our convenient location, room facilities, and overall comfort during your visit for the East Food exhibition.Your kind words about our staff’s professionalism and the variety of our breakfast offerings mean a lot to us.We truly appreciate your recommendation and look forward to welcoming you back to MORAZEN Surabaya in the future. Warm Regards,Trio AkbarResident Manager
Dear 黄老Thank you for staying with us and for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of the room, the friendliness of our front desk team, and the politeness of our floor staff.We also appreciate your comments regarding the room size and the luggage rack placement. Your input is valuable, and we will take it into consideration as we continue to improve the comfort and functionality of our rooms.We look forward to welcoming you back to MORAZEN Surabaya in the near future!Warm Regards Trio Akbar Resident Manager
