Dear Mohammad ArraihanThank you so much for your continued trust and for choosing Morazen Surabaya as your home whenever you visit the city. We are truly honored to welcome you back for the third time, and we're thrilled to know that your experience—from check-in to check-out—was excellent once again.Your kind words about our friendly and helpful staff, the comfort and cleanliness of our rooms, as well as our quiet atmosphere and beautiful views, mean the world to us. We’re also happy to hear that you enjoyed the variety offered at breakfast.Creating memorable and relaxing stays for our guests is always our goal, and it’s incredibly rewarding to know we’ve met your expectations. Thank you for recommending us—it truly motivates our team to keep delivering exceptional service.We look forward to welcoming you back on your next trip to Surabaya!Best RegardsTrio Akbar Resident Manager
Dear Inchul,Thank you for your review of MORAZEN Surabaya.We are delighted to hear that you felt comfortable with the quality of service we strive to provide to each and every guest, including yourself. We sincerely apologize for your experience with the aglio olio being too spicy. Please rest assured that we will forward your feedback to the relevant department for further improvement.We look forward to welcoming you back to MORAZEN Surabaya for an even more exceptional stay.Warm regards,Trio AkbarResident Manager
Dear Sugito Thank you for your valuable feedback for MORAZEN Surabaya. We apologize for the inconvenience regarding the toilet drainage. Your review help us improve, and we will take the necessary steps to address these issues. We hope to welcome you back again at MORAZEN Surabaya for another pleasant stay!Warm regards,Trio Akbar Resident Manager
Dear PabloShinWe are thrilled to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we truly appreciate your feedback.It was our pleasure to have you as our guest, and we hope to welcome you back soon!Best Regard Trio Akbar Resident Manager
Dear Guest User Thank you for taking the time to provide us with your valuable feedback.We are delighted to hear that you enjoyed our breakfast, restaurant, and lobby services, and felt the warmth of our hospitality. We sincerely apologize for the communication issues you encountered at the front desk. We will strengthen our staff training to ensure we provide more efficient assistance in such matters.Regarding the size of the bathroom, we will take your comments into consideration and work on improving to provide a more comfortable experience.Thank you again for your feedback, and we look forward to welcoming you back in the future with an even better stay.Best Regard Trio Akbar Resident Manager
